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Open Ticket Request System–OTRS: manuale d’uso per la gestione dell'helpdesk nell’unità Relazioni Esterne del Registro del ccTLD it

This work describes the operating instructions of the 'Open Ticket Request System – OTRS' used by the helpdesk of the External Relations Unit of the Italian 'ccTLD.it' Registry.


2004

Autori: Nicolini, Francesca; Ruberti, Stefano
Autori IIT:

Tipo: Rapporti tecnici, manuali, carte geologiche e tematiche e prodotti multimediali
Area di disciplina: Information Technology and Communication Systems
Note interne B4-06/2004